FAQ

Frequently Asked Questions

Frequently asked questions

Initially you start by choosing a delivery method. Then you enter the recipient details, the amount you want to send and pay for the transfer with a debit or credit card or a bank transfer. Your transfer will be processed and delivered to the recipient. The delivery time of your transfer may vary depending on your method of delivery, the country you are sending to and how you pay the transfer.

On average, a transfer with KMB takes around three days. The delivery time of your transfer may vary depending on your method of delivery, the country you are sending to and how you pay the transfer. If you pay with a bank transfer in the UK, it can take 1 working day for payment to reach KMB’s account. Once we have received your payment, we will immediately process your transfer and notify via email and push notifications. Payments done by card are a much faster option, as they only take a few minutes to reach your account.

You can easily pay a transfer with a debit/credit card or a bank transfer. The maximum amount for card payments is 5000 amount GBP. Alternatively, you can come to one of our branches and pay in cash.

We may be developing this feature.

There are two forms of identification when creating an account with KMB. These are listed below:


  • Passport
  • Driving License

We also require proof of address, one of the following is sufficient;

  • Gas bill
  • Electricity bill
  • Water bill

Signing up to KMB is simple, and only takes a few minutes. To create an account with KMB, you’ll need to sign up either using our website or our app. You’ll be able to manage all your transfers online using your phone, tablet and laptop with 24/7 access.

The exact fee depends on the where your sending to and from, and the delivery method that you choose. With KMB, you can save 70% compared to banks and traditional money transfer providers, with great rates and low fees.

With KMB, you can send to 15 different countries. We specialize in sending money to Bangladesh and other South Asian countries.

Cash pick-up is a transfer that your recipient can collect as cash from over 100,000 different locations around the globe.
We work with local partners and banks that process all cash pick-up transfers on behalf of KMB. Simply choose Cash pick-up as the delivery method and then choose the pick-up provider. Once your payment has been processed, both you and the recipient will receive an email with cash pick-up instructions.

A direct bank transfer is delivered straight to your recipient’s bank account in their local currency. Simply select `Direct to Bank` as the delivery method and then enter your recipient’s bank account details.

KMB has been established for the past 10 years and we have built a reputation based on trust. Our number one priority is to keep your money safe. We are fully FCA authorised (number 560812) for issuing of electronic and physical money and also licensed and regulated by HMRC ( Licence no. 05696336).

Our security measures include a 2-step login and verification procedures, which are designed to ensure your account is protected from unauthorized access. We also have dedicated members of staff monitoring your profiles for any unusual activities.

Here at KMB, protecting your data is important to us and it is always kept secure.
You can find the full details of our privacy policy here.

Signing up to KMB as a business owner is simply and is like completing your personal profile. Once it’s all set up you need to get your business verified and we’ll let you know what documents are required.

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Maintained By: STM